This policy describes the information used by STEM Made Familiar for learner accounts, revision resources, live exams, subscriptions and support. Last updated: 9 October 2026.

1. Information we collect

• Account details: name, required email and login phone number, password hash, role, grade and subscription status.
• Onboarding details: school, county, optional sub-county, year of birth and gender preference.
• Learning records: exam answers, scores, time spent, rankings, quiz attempts and note progress.
• Exam integrity records: recorded tab switches, fullscreen exits, session heartbeats and device identifiers used by the exam flow.
• Payment records: amount, plan, payment phone number, receipt/reference identifiers, payment status and provider response. We do not request or store your M-Pesa PIN.
• Support messages, notification preferences and technical diagnostic records needed to investigate failures.

2. How we use this information

We use it to authenticate accounts, personalize grade content, track learning, process subscriptions, publish results and deliver requested support. Completing onboarding schedules a welcome email. Results and other account events may trigger emails or in-app notifications. Marketing preferences can be managed in your profile or through an unsubscribe link.

3. Children and parents or guardians

Parents and guardians should help younger learners register, understand these notices and authorize payments. A parent or guardian can contact us about access, correction or deletion of a child’s information. We may verify authority before acting on such requests. Children’s data requires particular care under Kenya’s data protection framework.

4. Leaderboards and staff access

Authenticated learners can see published leaderboard names, scores, ranks, time and anti-cheat deductions. School information is restricted or masked where the leaderboard supports it. Public demonstrations use fictional examples. Teachers can create teaching resources and review academic results; they cannot access account management, transactions or settings. Administrators manage accounts and can review authorship and audit records.

5. Passwords and account emails

Passwords are stored as hashes. An administrator can assign or replace a password and optionally email that newly entered password to the account address. Such email contains readable login credentials, so protect access to your mailbox and do not forward these details publicly. Changing the password at first login is not required.

6. Diagnostics, service providers and retention

Technical logs, metrics and sampled request traces support reliability and error investigation. Diagnostics must not intentionally include passwords, payment credentials or exam answer bodies. Hosting, email, payment and video providers process information needed for their services. YouTube links and embedded videos are subject to YouTube’s own privacy practices. Records are retained for operational, learning, support and applicable legal needs; contact us for questions about a specific record or deletion request.

7. Your choices and rights

You can request access, correction or deletion and raise concerns about processing. Grade changes may be temporarily locked and require support. You can manage email, in-app and browser push preferences in your profile, and unsubscribe from notification emails using the link in those emails. In Profile, Delete account requires your password and explicit confirmation. It removes your profile, results, learning progress, support tickets and push subscriptions, and ends account access. Payment records are retained without the account link for reconciliation; authored materials and staff audit history remain. A pending payment must be resolved first. Copies in service backups and existing diagnostic records expire according to their retention schedules. Some records may need to be retained to resolve disputes or meet legal obligations. Kenya’s Office of the Data Protection Commissioner explains data subject rights.

8. Contact

Contact our privacy and support team at info@stemmadefamiliar.co.ke or use Contact. The STEM Made Familiar YouTube channel is behind this learning platform.