Frequently Asked Questions

Everything you need to know about STEM Made Familiar.

Getting Started

Is STEM Made Familiar aligned with the Kenyan CBC curriculum?

Yes! All our notes, quizzes, and exams are strictly aligned with the KICD Competency-Based Curriculum (CBC) for Junior Secondary (JSS) and Senior School. We focus on the core STEM strands recommended by KNEC and KJSEA.

Do I need to download an app?

No. STEM Made Familiar is a progressive web application. You can access it directly from any mobile or desktop browser. However, we recommend adding it to your home screen for an app-like experience.

Payments & M-Pesa

How do I pay for a subscription?

We use Safaricom's M-Pesa Daraja API. Simply select your plan, enter your M-Pesa registered phone number, and you will receive an STK push on your phone. Enter your PIN to complete the payment securely.

What happens if I upgrade my plan before it expires?

We don't want you to lose money! If you upgrade from a Weekly to a Monthly plan, our system automatically calculates the exact value of your remaining days and applies it as a pro-rated discount to your new payment.

I paid via M-Pesa but my account still says 'FREE'. What should I do?

Occasionally, network delays can cause the M-Pesa callback to take a few minutes. Please wait 5 minutes and refresh the page. If it still hasn't updated, use the 'Retry' button in your transaction history or contact our support team.

Exams & Anti-Cheating

When are live exams and when can I see results?

Daily live exams are scheduled at 7pm and 8pm Kenya time (Africa/Nairobi). Check Live Exams for your grade and the actual exam window. After results are published, you can see your score, time, leaderboard rank and deductions. A results email is sent through the worker service.

Where can I see how the platform works?

Try the sample exam on our home page and watch the STEM Made Familiar YouTube channel at youtube.com/@STEMmadefamiliar. The sample is illustrative and does not save real exam results.

Why does the exam require Fullscreen mode?

To maintain academic integrity and simulate real exam conditions (like KJSEA), our live exams require fullscreen mode. This encourages focus during the test. Tab switches and fullscreen exits can be recorded, and published deductions can be reviewed through support.

Will I be penalized if I accidentally switch tabs?

Each recorded tab switch deducts one mark from the final score, down to a minimum of zero. Deductions appear with published results. Keep the exam open and work independently. If an interruption was accidental or caused by your device, contact support to request a review.

Can I retake a practice quiz?

Practice quizzes help build mastery. Retry availability and any attempt limits are shown in the quiz. Guided notes may require a passing quiz score before the next resource unlocks.

Still have questions?

Can't find the answer you're looking for? Our support team is just an email away.

Contact Support